Terms and Policies
return policy
if there are any discrepancies in your order please notify us within 24 hours upon receiving your order. any damaged items must be returned within 10 days for identical exchange.
- call monday through friday, 877-667-4277, 10 am to 5 pm et for immediate return authorization.
- after you have obtained your authorization number, items being returned should be packaged securely in appropriate sized and sturdy cartons. a copy of our packaging slip must be enclosed with your merchandise and a letter listing the item number and reason for return. please specify if replacement, exhange or credit is required.
- we would prefer return by UPS
- all cartons must the return authorization number printed on the outside of cartons.
- most returns are processed within 2-3 business days upon receipt.
backorders
as a regular service, back orders are shipped as soon as items become available, if you do not want a back order, please indicate at time of order.
terms of payment
all accounts are c.o.d. until credit is established. net 30 days for all established accounts. industrial strength, llc reserves the right to change credit terms due to late payments or checks returned due to insufficent funds. there will be a late charge applied to all late payments.
we accept the following types of payment...
- c.o.d. money order/check only-all orders shipped c.o.d. unless the order is prepaid
- prepaid orders-orders must be prepaid by...
- check-please note that orders prepaid by check will be held ten days for check clearance. there will be a $25.00 service charge on checks that do not clear.
- money order
- credit card-we accept visa and mastercard as payment for your order, you must provide your credit card number, expiration date and the name that appears on the card.
